Order from our on-line store www.rosalees.co.za
Complete the on-line contact form – click here
Send an e-mail to louis@rosalees.co.za
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If you ordered from our on-line store, the cart total will be your quotation.
For custom work, we’ll e-mail you a quotation. Quotes are valid for 15 days.
A 50% non-refundable deposit is required before any design work or assembling will commence.
Standard items that are ready for shipping, requires full payment upfront payment.
Payment options:
- Credit card through our secure on-line store
- EFT through our secure on-line store or from your banking app
- Direct bank deposit (2% levy applies to cover the bank charges)
Once we’ve received your deposit, we will start to design your products based on your unique requirements. Design work takes about 3 to 5 working days. We will send you a digital sample via e-mail in either pdf or jpeg format.
Please remember that different monitors display colours differently.
If you are happy with your digital sample, please send us an e-mail as confirmation. Once we’ve received your stamp of approval, production will start.
Should you require any changes to your design, we allow 2 rounds of changes. Thereafter every round of design change is charged at R150 each.
In certain instances, and on your request, we can do physical samples of the completed product. We charge either R150 or 150% of the product value, whichever is the highest. If you are happy with your physical sample, the fee will be deducted from your final invoice balance. The sample will then form part of the required quantity.
As soon as we’ve received your approval, your products will go into the production stage. No changes can be allowed once it’s in production.
Depending on the size of your order, the complexity and material availability, we take between 7 to 10 working days.
If you are in a rush, we can push you to the front of the queue at a fee of either R100 or 10% of the total order value, whichever is the greatest.
We will notify you once your products are done. The remaining balance (including delivery) is due before products will be dispatched.
We will send you a tracking number as soon as the products are dispatched.
Depending on which shipping method you’ve opted for, delivery will take between 2 to 5 working days.
Click here for more information the fine print on delivery and returns.